I am having viewing problems with my videos. Can you help me troubleshoot?

December 13 2023 10:11am

Absolutely! Sorry you are having trouble viewing your videos.
Let’s try some steps below:

  1. Make sure you are current with all available updates with your browsers.
  2. Try switching browsers (example: Safari to Chrome)
  3. Change the viewing quality of your video. You can find this option in the bottom right corner of all our videos, mouse-over the “⚙” icon, and select the best viewing options with your internet capability.
  4. Try switching locations (example: different rooms in your home)
  5. Try restarting your viewing device.
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